GeniusIQ Technical Support Analyst at Geniussports

Geniussports

Tallinn, Harjumaa, Estonia·1w ago

Mid LevelFull-timeAWSAzureDockerAPI

Salary Range

$72,250 - $97,750 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Technical Support Analyst to join Genius Sports' team that helps sports leagues and teams boost performance using cutting-edge tech, analytics, and visual insights. This role sits at the center of live GeniusIQ operations, where fast decisions directly impact live sports delivery.

Key Responsibilities

→Own and resolve escalated second-line incidents in live environments, making real-time decisions to protect service continuity.
→Troubleshoot complex hardware, software, networking, and application issues across multiple platforms under time pressure.
→Perform root cause analysis on live and post-incident issues, identifying recurring problems and driving permanent fixes with engineering teams.
→Support business-critical, real-time systems, ensuring high availability and rapid recovery within SLA commitments.
→Monitor system performance, proactively assess risk, and decide when to escalate to third-line teams or vendors.
→Maintain and improve technical documentation, runbooks, and standard operating procedures based on live incident learnings.
→Mentor junior analysts and collaborate with IT teams, developers, and external partners during high-impact incidents.

Requirements

✓At least 2 years of experience in a second-line technical support role supporting live or production systems.
✓Strong hands-on expertise across Windows Server, Google Workspace, Active Directory, T-SQL (including Snowflake navigation), and API investigation using Postman, HTTP requests, and JSON/XML.
✓Solid understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, and firewalls.
✓Experience working with cloud platforms such as AWS or Azure and operational tooling like Jupyter Runbooks.
✓Proven experience operating real-time systems under strict Service Level Agreements.
✓Confidence making technical decisions independently and communicating clearly with stakeholders during live incidents.
✓Excellent written and verbal communication skills in English.