Loading...
Mid LevelFull-timeRust
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Trainer to join ghSMART, a premier leadership advisory firm. In this role, you will shape how our team and clients experience the ghSMART Leadership Intelligence Platform, designing and leading learning experiences to ensure users feel confident navigating the platform.
Key Responsibilities
- →Become an expert in the ghSMART Leadership Intelligence Platform, staying updated on new features and enhancements.
- →Own, update, and improve the platform’s documentation, ensuring clarity, usability, and alignment with product developments.
- →Convert product release notes into user-facing documentation or short training videos for each release.
- →Deliver weekly training sessions for internal users and run engaging onboarding programs for new hires.
- →Establish and host weekly office hours to support internal users and address platform questions.
- →Deliver training sessions for clients, tailoring content to their needs and partnering with the Customer Success Manager to ensure high satisfaction.
- →Gather and analyze user and client feedback to continually improve training content and user experience.
- →Collaborate regularly with product and engineering teams to ensure accuracy of training materials and share insights from the field.
Requirements
- ✓3+ years of experience delivering technical or software training to internal teams, customers, or both.
- ✓Strong comfort communicating with groups and presenting content in a clear, engaging manner.
- ✓Ability to learn software platforms quickly and translate technical concepts into user-friendly guidance.
- ✓Experience creating or managing documentation, support guides, or learning resources.
- ✓Strong organizational skills and the ability to run structured programs (onboarding, recurring training, office hours).
- ✓A collaborative mindset and willingness to work cross-functionally with customer success, product, and engineering teams.
- ✓A customer-centric, people-first approach to training and supporting users.
