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ManagerFull-timeRustAI
Salary Range
$20,400 - $27,600 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a Bilingual Client Support Manager to join GoodLeap, a technology company delivering financing and software products for sustainable solutions. This role works with installers on our platform to ensure the best customer experience.
Key Responsibilities
- →Provide world-class customer service and help resolve questions or concerns
- →Strategically partner with installers to improve the customer experience
- →Manage a pipeline of projects to completion
- →Conduct collaborative investigations into possible fraudulent or suspicious activities
- →Analyze data and spot trends
- →Conduct monthly partner due diligence checks
Requirements
- ✓Strong ability to multi-task
- ✓Ability to work independently
- ✓Effectively interact with high profile partners
- ✓Excellent written and verbal communication skills
- ✓Knowledge in solar, mortgage and finance
- ✓Ability to manage projects from start to finish
- ✓Diligent record keeping
- ✓Superior customer service skills
- ✓Proficient with Excel and analyzing data
- ✓Bilingual in Spanish required
