Senior Business Systems Product Owner (GTM) at Harnessinc

Harness is led by technologist and entrepreneur Jyoti Bansal, founder of AppDynamics (acquired by Cisco for $3.7B). The company has raised ~$240M in Series E venture funding, is valued at $5.5B, and backed by top investors including Goldman Sachs, Menlo Ventures, IVP, Google Ventures, J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures and more. Harness is building the industry’s leading AI-powered software delivery platform, enabling teams worldwide to build, test, and deliver software faster, safer, and more reliably. Writing code is only 30–40% of the engineering lifecycle — the rest involves testing, deployments, security, compliance, and optimization. Harness brings AI and automation to this outer loop, turning complex, time-consuming workflows into streamlined processes at massive global scale. The platform includes industry leading products in CI/CD, Feature Flags, Cloud Cost Management, Service Reliability, Chaos Engineering, Software Engineering Insights, Internal Developer Experience, and API discovery, observability, governance, and runtime protection. Over the past year, Harness powered 128M deployments, 81M builds, 1.2T API calls protected, and $1.9B in cloud spend optimized, helping customers like United Airlines and Choice Hotels accelerate releases by up to 75% and achieve 10x DevOps efficiency. With employees in over 25 countries, Harness is shaping the future of AI-driven software delivery — and we’re looking for exceptional talent to help us move even faster. Position Summary The Senior GTM Business Systems Product Owner owns the strategy, roadmap, and change management process for various projects and automations in Salesforce and adjacent GTM systems. This role will partner with our Revenue, Marketing and Deal Operations teams, understanding their priorities, documenting requirements and working with our Business Systems delivery team to get these across the finish line. This role is critical to the GTM Business Systems team, in driving business strategy and technical execution. About the role • Own and drive the GTM Business Systems roadmap, ensuring alignment with company strategy and internal stakeholder priorities. • Drive change management and prioritization processes, ensuring system changes are well documented, communicated and aligned based on stakeholder priorities and business systems capacity. • Lead discovery and requirement gathering, translating business needs into clear product requirements, success criteria, and acceptance standards. • Own change management for GTM system enhancements, including rollout planning, stakeholder communication, enablement, and adoption measurement. • Partner closely with internal Business Systems delivery teams throughout build, unit testing, and release cycles to ensure high-quality execution and successful outcomes. • Act as the business owner during design and delivery stages, validating that solutions meet the business requirements, usability, data integrity, and operational standards. • Proactively manage risk, dependencies, and release impacts for revenue-critical workflows. • Communicate roadmap progress, priorities, and outcomes to senior leadership, serving as a trusted advisor on GTM system capabilities. • Drive towards a future-state, AI-enabled GTM systems vision, identifying agentic workflows, exploring and automating repeatable processes to drive productivity and increase revenue to our Business Stakeholders, while ensuring governance, trust, and scalability. About you • 8+ years of experience in GTM systems, Salesforce product ownership, RevOps, or Business Systems roles. • Expertise in Salesforce and GTM ecosystems (CPQ, Billing, Marketing Automation, Integrations, Data Architecture). • Proven experience owning product roadmaps, prioritization frameworks, and cross-functional change initiatives. • Strong ability to translate complex business needs into clear system requirements. • Exceptional stakeholder management, communication, and decision-making skills. • Experience operating in high-growth, evolving GTM environments. Work Location • San Francisco, CA What you will have at Harness • Competitive salary • Comprehensive healthcare benefits • Flexible Spending Account (FSA) • Employee Assistance Program (EAP) • Flexible Time Off and Parental Leave • Quarterly Harness TGIF-Off / 4 days • Monthly, quarterly, and annual social and team-building events • Recharge & Reset Program • Monthly internet reimbursement • Commuter benefits Salary is determined by a combination of factors including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position. The compensation package for this position also includes a commission/variable component, which is based on performance, plus equity, and benefits. More details about our company benefits can be found at the following link: [Upgrade to PRO to see link] A valid authorization to work in the U.S. is required. Pay transparency$160,000—$195,000 USD Harness in the news: • Accelerating Our Mission to Bring AI to Everything After Code • Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation • How Harness runs 16 “startups within a startup” at scale | Jyoti Bansal • Harness Research Shows AI Visibility Crisis Fueling Security Nightmare • Harness has been named to the Inc. Power Partner list for software delivery success All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. Note on Fraudulent Recruiting/Offers We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations. If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at [Upgrade to PRO to see contact]. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website ([Upgrade to PRO to see link] or you can contact your local law enforcement agency.