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Mid LevelFull-timeRustGit
Salary Range
$14 - $16 /hour
About the Role
We are seeking energetic, service-oriented Customer Service Specialists for full-time, virtual work-from-home positions in our Call Center Operations team. This role involves being the face of HONK and interacting with customers daily in a fast-paced environment where proven performers are recognized and rewarded.
Key Responsibilities
- →Interact directly with customers via phone to assist with order fulfillment and service execution
- →Utilize proprietary technology to connect members with our nationwide partner network
- →Analyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutions
- →Maintain high levels of customer satisfaction by exceeding expectations and ensuring services are rendered in designated time frames
- →Think outside the box to solve customer issues through unprecedented customer service
- →Understand and explain the company's value proposition, operational processes, and growth potential
Requirements
- ✓Experience in a customer-facing environment resolving issues over the phone
- ✓Ability to quickly, calmly, and professionally engage customers to understand questions and deliver solutions
- ✓Able to handle extremely high volume phone calls from customers and partners while maintaining composure under pressure
- ✓Demonstrated aptitude for problem-solving with a consultative sales approach
- ✓Fluency in English (Spanish is a plus)
- ✓Must provide a secluded, uninterrupted workspace where information remains confidential
- ✓Must have internet connection with minimum speeds of 5 Mbps download/2.5 Mbps upload
- ✓Prefer experience working from home with equipment that supports a remote environment
Benefits
- ★Remote-first culture with collaboration and flexibility
- ★Inclusive environment that celebrates diversity
