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Mid LevelFull-timeRustAgileGoAI
Salary Range
$14,280 - $19,320 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Partner to join our team at Insider One, a leading marketing and customer engagement platform. This role involves supporting partners using our products and services, troubleshooting technical issues, and contributing to product innovation.
Key Responsibilities
- →Play a crucial role in the Customer Success Team that owns technical relationships with our partners
- →Be an excellent communicator while mastering problem-solving skills
- →Work in coordination with Customer Success Managers to support a seamless experience for partners
- →Troubleshoot technical issues and find resolutions for partner requests
- →Contribute to building innovative products by advocating for partners and sharing their feedback
- →Meet important SLAs like response time and lead time for issue resolutions
Requirements
- ✓A Bachelor’s Degree in Business, Communication, Programming, MIS or Engineering-related fields
- ✓At least 2 years of experience in supporting a software product, ideally in SaaS
- ✓Fluency in written and verbal English
- ✓A high sense of responsibility and accountability
- ✓Ability to provide timely responses and follow up systematically
- ✓A natural problem solver with a positive attitude
- ✓Good debugging/troubleshooting skills
Benefits
- ★Be part of a diverse team with 50+ nationalities
- ★Level up with internal trainings covering AI fundamentals, coding, and personal development
- ★Access to learning platforms like Spotify, LinkedIn Learning, and MasterClass
- ★Become a Shareowner through our ESOP program
- ★Opportunities for volunteering and social impact projects
- ★Year-round team-building events and global retreats
