Customer Success Manager at instructure

instructure

Manila·1w ago

ManagerFull-timeAWSGo

Salary Range

$81,600 - $110,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

Customer Success Managers at Instructure are strategic partners who provide value to customers by forging strong relationships through a consultative approach. They drive long-term success by maintaining a deep understanding of their customers' strategies and the Instructure ecosystem.

Key Responsibilities

→Partner with high-value customers across Asia in the Education Sector
→Build and nurture meaningful relationships with key customer stakeholders
→Develop an understanding of key customer business drivers and challenges
→Drive customer adoption of Instructure solutions to enhance business outcomes
→Retain and maximize revenue opportunities through strategic engagement
→Collaborate closely with the sales team to drive customer growth
→Advocate for customers by providing valuable feedback to product and engineering teams
→Participate in cross-functional projects that support goals and initiatives of the Customer Experience team

Requirements

✓Empathy and the ability to understand customer needs
✓Enthusiasm about education and technology, with demonstrated technical aptitude
✓Ability to network and influence across multiple senior stakeholder levels
✓Clear and concise verbal and written communication skills
✓Familiarity with CRM and project management tools
✓Strong capacity to prioritize tasks and perform effectively under pressure
✓Results-driven mindset, with a commitment to learning and collaborating
✓Background in education, ideally within the Education sector
✓Minimum of 4 years’ experience in Customer Success or account management in a SaaS company
✓Experience working with customers across APAC markets