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ManagerFull-timeRustGit
Salary Range
$53,040 - $71,760 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our growing team at Ivalua in Montreal. This role focuses on ensuring our enterprise customers are successful with our cloud-based procurement solutions, building long-term partnerships, and driving adoption and retention.
Key Responsibilities
- →Serve as the primary advocate and trusted advisor for a portfolio of enterprise clients
- →Develop and execute comprehensive success plans aligned with client goals
- →Own the renewal process for assigned accounts
- →Collaborate with Product, Marketing, Sales, and other teams to enhance customer experience
- →Accurately document customer data and interactions
- →Act as the client advocate for the platform's value
Requirements
- ✓Bachelor’s degree with 5+ years of relevant experience, or Master’s with 3+ years
- ✓Experience preparing and delivering executive business reviews
- ✓Functional knowledge in Procurement, Sourcing, Supplier Risk, or Accounts Payables
- ✓Strong leadership, project management, and business acumen skills
- ✓Ability to conduct business in English; French support provided
Benefits
- ★Hybrid working model (3 days in the office per week)
- ★Snacks and weekly lunches in the office
- ★Exceptional training and career development program
- ★Regular social events and team activities
- ★Dynamic and international team environment
