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ManagerFull-timeAWSGitAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Key Account Manager to join our team. This fully remote role focuses on managing high-value customer relationships in a technology or SaaS environment, ensuring successful adoption and maximization of solutions while driving client growth and satisfaction.
Key Responsibilities
- →Build and maintain strong relationships with key accounts to ensure satisfaction and long-term retention
- →Serve as the primary point of contact for client needs, inquiries, and escalations
- →Partner with clients to understand their goals, challenges, and workflows, providing actionable recommendations
- →Monitor account performance, adoption metrics, and usage data to identify growth opportunities and risk factors
- →Collaborate with internal teams to address client issues, implement solutions, and deliver a seamless experience
- →Conduct regular business reviews with clients to communicate progress, share insights, and align on strategic objectives
- →Contribute to process improvements and best practices to enhance client success outcomes
Requirements
- ✓Proven experience in customer success, account management, or client-facing roles within a technology or SaaS environment
- ✓Strong relationship-building, communication, and problem-solving skills
- ✓Ability to analyze data and client metrics to provide actionable insights
- ✓Comfortable working independently in a remote environment while collaborating with cross-functional teams
- ✓Demonstrated track record of driving client adoption, satisfaction, and growth
- ✓Strategic mindset with the ability to balance day-to-day client needs with long-term objectives
- ✓Preferred: Experience in value-based care, healthcare technology, or AI-powered platforms
Benefits
- ★Competitive salary: $150,000 – $180,000 USD per year
- ★Fully remote work with flexibility to operate from any U.S. location
- ★Paid short and long-term disability coverage
- ★Pet insurance
- ★Paid time off and 10 company holidays
- ★Comprehensive medical, dental, and vision plans with HSA/FSA options
- ★401k with employer match
- ★Summer Fridays and a supportive, collaborative culture
