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ManagerFull-timeRustAWSKubernetesTerraformGitAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to build strong, long-term relationships with enterprise clients, ensuring they achieve maximum value from cloud infrastructure and automation solutions. This role serves as a trusted advisor, driving product adoption and supporting success outcomes in a fully remote, flexible environment.
Key Responsibilities
- →Serve as the primary point of contact for assigned customer accounts, building trust and fostering long-term relationships
- →Drive adoption and success of cloud infrastructure and automation solutions, ensuring customers achieve their desired outcomes
- →Monitor and analyze customer data to identify trends, risks, and opportunities for improvement
- →Establish retention and growth goals, conducting regular business reviews and providing strategic guidance
- →Advocate for customer needs internally, coordinating with product and engineering teams to resolve issues and enhance the platform
- →Promote renewals, expansions, and additional value opportunities
- →Document and report on customer feedback, technical issues, and enhancement requests
Requirements
- ✓5+ years of experience in Customer Success, client-facing, or account management roles
- ✓Strong understanding of Infrastructure as Code (IaC) tooling, with hands-on experience in Terraform and AWS
- ✓Familiarity with CloudFormation, Pulumi, Ansible, and Kubernetes is a plus
- ✓Proven experience driving renewals, expansions, or growth initiatives
- ✓Excellent verbal, written, and interpersonal communication skills
- ✓Strong organizational skills, accountability, and the ability to manage multiple priorities
- ✓Technical aptitude to understand and discuss complex infrastructure and cloud solutions with clients
- ✓Customer-centric mindset with the ability to proactively solve problems and deliver results
Benefits
- ★Competitive salary and equity package
- ★Medical, dental, and vision insurance for employees and dependents
- ★401(k) pension plan
- ★26 days of paid time off annually, plus local holidays
- ★Flexible working hours and a standard 40-hour workweek
- ★Fully remote work option
- ★Learning and education budget to support professional development
- ★Company offsites and team-building events
- ★Work within a diverse, international, and supportive team culture
