Senior Customer Success Manager, North America - India at jumpcloud

jumpcloud

Bangalore, India - Remote·6d ago

SeniorFull-timeRust

Salary Range

$13,260 - $17,940 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are seeking a Customer Success Manager to oversee a $3M+ Book of Business composed of US customers in the Commercial sector. This role is fully remote but will cover US working hours. As a Customer Success Manager, you’ll partner with sales, support, product, and engineering teams to deliver a world-class customer experience.

Key Responsibilities

→Develop deep, strategic relationships with customers, understanding their unique business needs and crafting tailored Success Plans
→Lead customer onboarding initiatives, ensuring a seamless integration process and swift time to value for clients
→Proactively monitor customer health, identifying and addressing potential risks with minimal oversight
→Serve as the primary escalation point for complex business and technical issues, owning resolution and maintaining customer satisfaction
→Identify expansion opportunities by understanding customer needs and partner with Account Managers to drive expansion
→Partner with Account Managers to develop joint strategic Account Plans deepening customer relationships
→Maintain a deep understanding of JumpCloud’s product capabilities and industry trends
→Conduct strategic business reviews with executive stakeholders to demonstrate value and outline future growth strategies

Requirements

✓Minimum 7 years of customer-facing experience at a SaaS company, with a strong background in customer success or account management
✓Technical acumen in IT fields such as User Access Management, authentication, device management, MDM, security, system administration
✓Exceptional organizational skills with the ability to manage multiple high-value accounts
✓Outstanding verbal and written communications and strong listening skills
✓A proactive, independent approach with a strong desire for continuous learning
✓Excellent problem-solving, multi-tasking, time management, and organizational skills
✓Bachelor’s degree (preferred but not required) or equivalent experience