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ManagerFull-timeRustAWSGit
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Mindtickle is seeking a Program Manager, Services Delivery to join their revenue productivity platform team. This individual contributor role is responsible for end-to-end program ownership, customer communication, and successful execution of complex customer-facing engagements.
Key Responsibilities
- →Own assigned customer engagements end-to-end—from pre-sales scoping and kickoff through delivery, launch, and handover
- →Define and maintain program governance artifacts including delivery plans, milestones, dependency maps, decision logs, and risk registers
- →Lead structured program cadences including internal syncs, customer working sessions, executive reviews, and milestone checkpoints
- →Partner with Presales and sales teams during deal cycles to support project scoping, delivery approach definition, and effort estimation
- →Act as the primary delivery lead and day-to-day customer contact
- →Partner closely with cross-functional teams to ensure delivery aligns with business outcomes
- →Drive a consistently positive customer experience across onboarding, configuration, enablement, launch, and post-launch stabilization
- →Own delivery financials and operational health including effort tracking and burn rate monitoring
- →Act as a strong connector across Delivery, Presales, Sales, Customer Success, Product, and Engineering
Requirements
- ✓5+ years of experience in program management, services delivery, or enterprise project delivery roles
- ✓Proven experience managing enterprise, customer-facing engagements as an individual contributor
- ✓Experience in SaaS, enterprise B2B, digital transformation, or implementation services preferred
- ✓Demonstrated involvement in pre-sales scoping, estimation, or SOW creation
- ✓Strong customer communication skills
- ✓Estimation & financial acumen
- ✓Conflict management maturity
- ✓Solid fundamentals in program governance, risk management, dependency tracking, and milestone planning
- ✓Proficiency with Jira, Excel, and program management/collaboration tools
- ✓High ownership mindset with strong customer empathy, bias for action, and a solution-oriented approach
