Senior Customer Success Manager at Okta

Okta

Munich, Germany·1w ago

SeniorFull-timeRustAWS

Salary Range

$46,410 - $62,790 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Senior Customer Success Manager to join our team at Okta. This role focuses on driving account plans to solve customer core problems and pain points, providing thought leadership, and connecting customer needs to various departments within the organization.

Key Responsibilities

→Use consultative acumen to uncover customers' complex business objectives and core strategic problems.
→Prescribe and drive the adoption of best practices using expert-level product knowledge.
→Design, plan, and execute comprehensive account strategies independently.
→Demonstrate value by connecting customer goals with Okta solutions and driving them to successful outcomes.
→Proactively identify and drive significant expansion opportunities.

Requirements

✓8+ years of related experience in a professional role with a Bachelor’s degree; or 6+ years with a Master’s degree; or 3+ years with a PhD; or equivalent experience.
✓Experience in customer success management, driving adoption of a technical platform.
✓Success in working in and navigating enterprise environments, building trusted relationships at all levels.
✓Experience in driving product adoption and expansion.
✓The ability to operate in a fast-paced environment, manage multiple customers and projects, and solve problems.
✓Technical Expectations: Secured Professional and Admin Certifications and have a deep familiarity with all products/SKUs and your customers' solutions.
✓Flexibility to occasionally attend global meetings, training, and off-sites.