Loading...
ManagerFull-timeRustAWSMachine LearningGitGoAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a results-driven Customer Success Manager to join Pattern, a fast-growing company that accelerates brands on global ecommerce marketplaces using proprietary technology and AI. In this role, you will drive client success and platform adoption by serving as a strategic industry thought leader in advertising.
Key Responsibilities
- →Manage a dedicated portfolio of up to 10 clients, providing comprehensive training and support to ensure sustained business growth.
- →Educate clients on the latest Meta and Google Ads features, tactics, and strategies to keep them ahead of industry trends.
- →Develop compelling case studies that highlight customer success and the efficacy of Pattern’s strategies.
- →Retain 100% of all business and revenue within your assigned portfolio.
- →Proactively identify and manage high-potential small clients within the Core service to help them scale their operations.
- →Support the Commercial team during the sales process by performing platform demos and providing strategic consultation for prospective clients.
- →Contribute expertise to company events, blogs, and other marketing channels to enhance Pattern’s industry presence.
- →Assist in the interviewing process for candidates across the Commercial team to ensure high-quality hiring standards.
Requirements
- ✓Bachelor’s Degree.
- ✓1-2 years experience working in digital media or performance marketing field.
- ✓Previous client-facing/management experience.
- ✓Good communication/presentation skills, being able to communicate to clients.
- ✓Goal-oriented and able to adapt to a fast-paced environment.
- ✓Fluent in English.
Benefits
- ★Unlimited PTO
- ★Paid Holidays
- ★Onsite Fitness Center
- ★Company Paid Life Insurance
- ★Casual Dress Code
- ★Competitive Pay
- ★Health, Vision, and Dental Insurance
- ★401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.
