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ManagerFull-timeJavaReactGit
Salary Range
$61,200 - $82,800 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Account Manager (TAM) to join our team at Ping Identity. This role focuses on ensuring client success with our Ping solutions and working with cross-functional teams to manage the client journey from purchase to production.
Key Responsibilities
- →Provide clients with technical recommendations and best practices for Ping solutions
- →Facilitate visibility into the company’s product roadmap to help educate and engage customers
- →Assist with configuration help on features and flows
- →Coordinate and conduct business reviews with customer leadership
- →Assist in planning and strategizing roll-outs and upgrades
- →Provide customers with ad-hoc training to build skills
- →Engage in escalation and priority of support tickets
- →Provide product demonstrations of Ping technologies
- →Coordinate with other Ping Identity teams to address customer needs
- →Provide feedback to Product Management for future products
- →Manage ongoing customer needs to drive high retention and loyalty
Requirements
- ✓Understanding of Java and knowledge of web technologies
- ✓Minimum of 5 years’ enterprise customer facing experience
- ✓Strong verbal and written communication skills
- ✓Strong organizational skills
- ✓Experience with SFDC or equivalent CRM systems
- ✓Ability to manage proactive and reactive tasks effectively
- ✓Proven track record in managing relationships with large enterprise clients
- ✓Experience with Identity Management, Access Management, or Federation
- ✓On-call availability may be required
Benefits
- ★Generous PTO & Holiday Schedule
- ★Parental Leave
- ★Progressive Healthcare Options
- ★Retirement Programs
- ★Opportunity for Education Reimbursement
- ★Commuter Offset (Specific locations)
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