Loading...
ManagerFull-time
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The ITSM Manager will lead the design, implementation, and ongoing operation of ITIL-based Incident and Change Management processes. This role ensures operational stability, drives continuous improvement, and partners with technical and business stakeholders to promote standardized service management practices across the IT organization.
Key Responsibilities
- →Lead and mature the end-to-end Incident Management process to ensure timely resolution of service disruptions.
- →Manage the Change Management lifecycle, including assessment, approval, scheduling, and governance of all IT changes.
- →Define, track, and report on key performance indicators across Incident, Change, and Onboarding processes.
- →Define, maintain, and communicate ITIL process documentation, standards, and KPIs.
- →Act as the primary point of contact for IT leaders, business stakeholders, and vendors regarding incident and change activities.
- →Partner with HR and departmental leadership to support the onboarding of new employees.
Requirements
- ✓5+ years of experience in IT Service Management, IT Operations, or related fields.
- ✓5+ years in a leadership, supervisory, or managerial role.
- ✓Strong knowledge of ITIL frameworks with hands-on Incident and Change Management experience.
- ✓Experience running Major Incident bridges and Change Advisory Boards (CAB).
- ✓Excellent communication, analytical, and stakeholder management skills.
Benefits
- ★Competitive salary range of $110,700—$166,100 USD
- ★Discretionary annual bonus
- ★Health insurance and retirement savings benefits
- ★Life insurance and disability benefits
- ★Parental leave and paid time off
