Senior Partner Sales Operations Manager at ServiceNow

About the Role

We are seeking a highly motivated Partner Sales Operations Manager to support our Technology Partnerships sales organization. This individual contributor role will serve as the strategic sales operations partner for our ISV Partnerships sales team.

Key Responsibilities

• →Own all aspects of sales pipeline and forecast management
• →Manage quota assignments, attainment and partner manager productivity
• →Own all annual planning activities: sales territory design, coverage models, and compensation plan design
• →Design and track MBOs, SPIFFs, and other compensation related items
• →Own all analytics, reporting and insights for the ISV business: KPI setting and tracking, Quarterly Business Reviews (QBRs), partner performance metrics and tracking
• →Own and drive Power BI dashboard requirements for improved pipeline monitoring and business insights
• →Drive GTM operational readiness by leading and/or participating in projects that improve productivity, efficiency, accuracy, and scale
• →Drive and communicate policies and processes to ensure accurate and frictionless close of business
• →Monitor and resolve opportunity data hygiene to ensure forecast accuracy and completeness
• →Own creation, communication and governance of operational and compensation policies and processes
• →Manage and resolve deal and compensation exceptions and escalations
• →Support new rep onboarding – comp plan and quota assignments, system accesses, dashboard and tool enablement
• →Partner with Sales, Sales Operations, Finance, Commissions, NPI, Legal and other cross-functional teams as needed on deal support