Customer Account Manager, SMB at Shopmonkey

Shopmonkey

Hybrid - San Francisco area, California·4d ago

ManagerFull-timeRustAWS

Salary Range

$115,600 - $156,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Customer Account Manager to join Shopmonkey’s Sales team. This role focuses on expanding customer spend through additional licenses, add-ons, and new products within our SMB segment.

Key Responsibilities

→Build and maintain a pipeline of high-quality opportunities within our SMB customer base
→Define and execute new sales strategies to showcase Shopmonkey’s impact on customers
→Identify areas of the software that customers engage with, drive deeper adoption, and cross-sell additional products and services
→Communicate accurate forecast information to management by ensuring CRM and payments processing platforms are utilized effectively
→Learn SaaS sales strategies and the Shopmonkey product suite
→Empathize with customers, understand their needs, and recommend solutions
→Communicate customized solutions that help customers grow their business

Requirements

✓2+ years of sales experience, preferably at a technology company
✓Experience managing month-to-month and multi-annual contracts
✓Ability to understand Shopmonkey’s technology platform and build relationships with customers of varying technical savvy
✓Aptitude to operate in a highly ambiguous and fast-paced environment
✓Demonstrated passion for the startup community and new technology businesses
✓Superior verbal and written communication skills
✓Willingness to travel 20-30% with onsite visits to clients