Sales Development Representative (Remote) at Stressfree

Stressfree

Austin, Texas, United States·1w ago

Mid LevelFull-timeRust

Salary Range

$51,000 - $69,000 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a customer service representative to join Stress Free Auto Care, where you will blend VIP-level customer service with high-impact sales results. This role involves handling 75–100 inbound/outbound calls per day, meeting KPIs, and closing service appointments.

Key Responsibilities

→Convert inbound and outbound calls into confirmed vehicle service appointments.
→Achieve and exceed KPIs for conversion rates, upsells, cross-sells, and revenue goals.
→Recommend additional repairs, maintenance packages, and service upgrades that benefit the customer.
→Provide VIP white glove customer service, ensuring every interaction builds trust and loyalty.
→Communicate clearly with customers about services, timelines, and costs.
→Use our CRM to track leads, schedule appointments, and document all customer interactions.
→Collaborate with shop teams to ensure seamless handoffs and exceptional follow-through.

Requirements

✓Sales Development / Call Center / Inside Sales experience (automotive experience a plus, but not required).
✓Strong phone presence with experience handling high call volumes (75–100+ calls/day).
✓Ability to influence and close without being pushy—consultative, trust-based selling.
✓Skilled at meeting or exceeding sales and service KPIs.
✓Proficiency with CRM tools and strong organizational skills.
✓Fast and accurate typing (40+ WPM).
✓Thrives in a fast-paced, goal-driven environment while delivering outstanding customer care.