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Technical Partner Manager - Networks at Stripe
StripeUS-Remote; US-Chicago; US-Atlanta; Canada-Toronto·1d ago
ManagerFull-time
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Partner Manager to join Stripe’s Global Partner Engineering & Operations (PE&O) team. This role focuses on building and maintaining strong relationships with financial ecosystem partners, facilitating technical integrations, and ensuring optimal performance of solutions with partners.
Key Responsibilities
- →Partner Management: Build and maintain strong, long-term relationships with key financial ecosystem partners, serving as the primary point of contact for technical inquiries and operational support.
- →Technical Integration: Collaborate closely with partners to define and implement successful integrations, ensuring all technical requirements are met and projects are delivered on time.
- →Performance Tracking: Establish Service Level Agreements (SLAs) and performance standards for partner accounts, leveraging metrics and data analysis to monitor and improve partner health and satisfaction.
- →Cross-Functional Collaboration: Work across multiple Stripe teams—including Engineering, Product, and Partner Development—to support and drive process enhancements and technical solutions that benefit partners.
- →Incident Management: Assist in incident resolution by coordinating with internal teams to manage partner communications effectively and resolve issues efficiently.
- →Operational Efficiencies: Identify inefficiencies within Stripe’s operating model, proposing and driving effective solutions to address them.
- →Training and Support: Provide ongoing training, documentation and support to partners, helping them leverage Stripe’s technology and products effectively.
- →Feedback Collection: Gather feedback from partners to inform improvements in internal processes and product functionalities.
Requirements
- ✓Bachelor’s degree in Business Administration, Computer Science, or a related field.
- ✓Minimum of 5 years of experience in partner management, technical project management, or business operations, especially managing external partnerships.
- ✓Proven ability to drive medium to large-sized technical projects in collaboration with external partners and cross-functional internal stakeholders.
- ✓Strong analytical and problem-solving skills, with experience leveraging data to enhance decision-making.
- ✓Excellent interpersonal and communication skills, capable of effectively conveying technical information to non-technical stakeholders.
- ✓Willingness to travel (30%) as partner needs require, and occasional off hours /rotational coverage for incidents.
