Customer Service Representative / Inside Sales- Industrial Supply at sunsrce

sunsrce

Northborough, MA 01532·2w ago

Mid LevelFull-timeGoAI

Salary Range

$22 - $26 /hour

About the Role

We are looking for a Customer Service Representative to join The Hope Group, New England's leading provider of fluid power and motion control solutions. This role involves performing customer servicing, order editing, pricing, writing, data entry, and similar duties related to Hope Group products, requiring extensive specialized knowledge of product characteristics and applications.

Key Responsibilities

→Receive, review, and process customer inquiries and orders, ensuring accurate part identification, pricing, and data entry
→Prepare and finalize pricing, quotations, and delivery details using established practices, coordinating with supervisors on complex orders
→Verify orders against quotations and maintain accurate pricing and customer records in company systems
→Assist customers with product selection, application support, and technical information by working with factories and suppliers
→Source non-stock items by coordinating with vendors, negotiating price and delivery, and maintaining vendor resources
→Resolve customer inquiries and complaints related to pricing, delivery, credit, or service issues per company procedures
→Support business development by educating customers on product offerings and participating in inside sales activities
→Assist with training customer service representatives on new or unusual situations and follow Business Management System procedures

Requirements

✓HS Diploma or GED
✓2+ years of customer service or inside sales experience
✓Previous customer service experience in a manufacturing or distribution environment is preferred
✓Demonstrated ability to work with customers over phone or email and provide a professional experience
✓Proficient computer skills including Microsoft Office and ability to learn order entry and parts databases
✓Must be organized and able to coordinate with functional groups
✓Clear and concise verbal and written communication skills
✓Ability to travel to other company locations within the NE region as needed