Sr. Customer Service Representative / Inside Sales- Industrial Supply at sunsrce

sunsrce

Northborough, MA 01532·2w ago

SeniorFull-timeGoAI

Salary Range

$26 - $29 /hour

About the Role

We are looking for a Customer Service Representative to join The Hope Group, a leading provider of fluid power and motion control solutions. This role involves performing customer servicing, order editing, pricing, and data entry duties, requiring specialized knowledge of products sold.

Key Responsibilities

→Receive, review, and process customer inquiries and orders with accurate part identification and data entry
→Prepare and finalize pricing, quotations, and delivery details, coordinating with supervisors on complex orders
→Verify orders against quotations and maintain accurate pricing and customer records in company systems
→Assist customers with product selection, application support, and technical information by working with factories and suppliers
→Source non-stock items by coordinating with vendors, negotiating price and delivery, and maintaining vendor resources
→Resolve customer inquiries and complaints related to pricing, delivery, credit, or service issues, escalating when required
→Support business development by educating customers on product offerings and participating in inside sales activities
→Assist with training customer service representatives on new or unusual situations and follow Business Management System procedures

Requirements

✓HS Diploma or GED, with an Associate's degree in a related field preferred
✓5+ years of customer service or inside sales experience
✓Previous customer service experience in a manufacturing or distribution environment preferred
✓Demonstrated ability to work with customers over phone or email to provide a professional experience
✓Proficient computer skills including Microsoft Office and ability to learn order entry and parts databases
✓Must be organized and able to coordinate with functional groups
✓Clear and concise verbal and written communication skills
✓Ability to travel to other company locations within the NE region as needed