Loading...
ManagerFull-time
Salary Range
$115,600 - $156,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join Swarmia, a fast-growing B2B SaaS company that helps software companies measure and improve developer productivity and experience. In this role, you will onboard, guide, and support customers as they adopt Swarmia into their daily work.
Key Responsibilities
- βOwn and manage a portfolio of startup and mid-market customers
- βLead onboarding and adoption to ensure customers reach value quickly
- βBuild strong relationships with engineering leaders and product teams
- βProactively monitor customer health and address risks before they escalate
- βRun regular check-ins focused on outcomes, not just product usage
- βIdentify expansion opportunities and partner with Sales when accounts grow
- βManage renewals for your book of business
- βCollect and synthesize customer feedback to influence product decisions
- βHelp define scalable customer success processes as the company grows
Requirements
- βAt least two years of experience in customer success or a similar customer-facing role in B2B SaaS
- βComfortable owning end-to-end onboarding that typically runs four to eight weeks
- βExperience managing a book of dozens of mid-market customers, exceeding $1.5MM in total ARR
- βAbility to build relationships with multiple stakeholders, especially engineering and product leadership
- βExperience working closely with Sales, Product, and Engineering to support customer outcomes
- βComfortable working with technically complex products and naturally curious about how things work under the hood
