Sales Operations Manager at sysdig

At Sysdig, we believe cloud security isn't a compromise - it's a promise. From the start, our mission has been clear: to help organizations secure innovation in the cloud, the right way. We created Falco, the open standard for cloud threat detection, and continue to lead the cloud security market with runtime insights, open innovation, and agentic Al. Creators of technology trusted by over 60% of the Fortune 500, Sysdig gives teams the real-time clarity to move fast and defend what matters most. Culture matters here. We believe diversity fuels stronger ideas, and open dialogue drives sharper decisions. Recognized as a Best Place to Work and one of Deloitte's fastest-growing companies for the past 5 years, we're here to raise the standard for what cloud security and workplace culture should be. If you have the passion to dig deeper, the desire to challenge convention, and the curiosity to build something better, Sysdig is the right place for you. What you will do • Partner with and support the sales team across a broad range of areas including sales processes, deal desk, reporting, CRM administration, and day-to-day needs. • Ensure accuracy and consistency of opportunity, account, and contact data, support monthly and quarterly forecasting cycles, track key sales KPIs, and collaborate with sales leadership to build and maintain dashboards and reports that provide visibility into performance, trends, and risks. • Manage and optimize day-to-day Salesforce and GTM systems operations, including data hygiene, pipeline management, forecasting, reporting, tool administration, troubleshooting, integrations, and workflow improvements across platforms such as Salesforce, Clari, Gong, SaaSify, and other sales technologies. • Serve as the primary sales ops and deal desk point of contact for EMEA and APAC sales teams, providing end-to-end deal support across local time zones, partnering with sales to structure deals, review quote configurations, and ensure pricing, discounting, approvals, exceptions, and non-standard contract terms align with company policies and approval frameworks. • Act as a trusted advisor and central point of coordination across sales, legal, finance, and other stakeholders by applying deep knowledge of product offerings, pricing models, packaging, and contract processes to guide deal strategy, reduce cycle times, and ensure consistent global execution. • Provide guidance and hands-on support to the sales team on RFPs, security questionnaires, and other customer-facing documentation to ensure, accurate, and consistent responses. • Identify gaps and opportunities to improve sales processes, deal desk workflows, reporting, and system usage to increase efficiency, scalability, and deal velocity; document and maintain sales process guidelines, playbooks, and operational policies. • Support the sales team from onboarding, through their time at Sysdig, through offboarding, including access management, account and opportunity reassignment, tool enablement, training, process adoption, and partnership with cross-functional teams on continuous improvement initiatives. What you will bring with you • 2–5 years of experience in Sales Operations, Deal Desk, Revenue Operations, or a related field. • Working knowledge of Salesforce (required); ability to navigate reports, dashboards, opportunity management, and basic configuration. • Experience with sales productivity tools such as Clari, Gong, SaaSify, or similar tools is a plus. • Strong analytical skills with the ability to interpret data and create actionable insights. • Excellent communication skills and comfort working across Sales, Finance, and Legal teams. • Highly organized with strong attention to detail and the ability to manage multiple priorities. • Proactive problem-solver who thrives in a fast-paced environment. What we look for • Growth-minded and curious with the ability to take on new skills and responsibilities. • Experience supporting Deal Desk activities, including deal structuring, pricing and discount review, approvals, and cross-functional coordination. • Strong analytical skills with the ability to interpret data and create actionable insights. • A collaborative spirit comfortable working with sales, finance, legal and operations teams. • Collaborative and process-oriented, with a focus on building scalable, efficient sales and GTM operations. • Highly organized with strong attention to detail and the ability to manage multiple priorities. • Bachelor's degree in Business, Communications, Marketing, Economics or a related field (or equivalent practical experience). • You're hands-on and comfortable moving from strategy to execution When you join Sysdig, you can expect: • Extra days off to prioritize your well-being • Mental health support for you and your family through the Modern Health app • Great compensation package We would love for you to join us! Please reach out even if your experience doesn't perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career path is different. Some of our Hiring Managers are globally distributed, an English version of your CV will be appreciated. Sysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status. #LI-SF2 #LI-Remote