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Entry LevelFull-timeRust
Salary Range
$25,500 - $34,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to partner with high-value churches and maximize their success with Tithe.ly. This role focuses on driving adoption, engagement, and long-term retention through strategic guidance and relationship building.
Key Responsibilities
- →Manage a portfolio of high-value church accounts, owning the customer lifecycle from post-onboarding through long-term success.
- →Drive customer adoption, engagement, expansion, and retention by building trusted relationships and providing strategic guidance.
- →Monitor account health, renewal readiness, churn risk, and giving trends, proactively implementing solutions that sustain growth.
- →Identify and execute upsell, cross-sell, and expansion opportunities that support meaningful customer outcomes.
- →Serve as the voice of the customer by advocating for needs and delivering clear reporting to senior leadership.
- →Provide ongoing support, training, and problem resolution to maximize satisfaction.
- →Maintain accurate account activity and progress within HubSpot and ChurnZero.
- →Travel as needed to support launches, at-risk customers, or onsite training, typically 5 to 15 days per year.
- →Contribute to cross-functional initiatives and additional projects as assigned.
Requirements
- ✓Experience in customer success, account management, or similar role
- ✓Strong understanding of customer lifecycle and retention strategies
- ✓Excellent relationship-building and communication skills
- ✓Ability to analyze data and identify opportunities for growth
- ✓Experience with CRM tools like HubSpot
- ✓Willingness to travel 5-15 days per year
Free to sign up. Takes 30 seconds.
About Tithely
Tithely is a technology company specializing in digital giving solutions for faith-based organizations. Operating at the intersection of technology and religious services, Tithely provides tools to streamline the donation process, making it easier for congregations to manage contributions and engage their members. Founded in the digital age, Tithely has positioned itself as a leader in the religious technology sector, catering to churches, ministries, and non-profits seeking modern solutions to traditional fundraising challenges. The company offers a comprehensive suite of products including online giving platforms, mobile apps, and integrated payment processing systems. Key features of Tithely’s services include customizable donation pages, recurring giving options, text-to-give capabilities, and detailed reporting dashboards. These tools are designed to enhance transparency, improve financial management, and foster deeper connections between organizations and their supporters. Tithely primarily targets religious institutions and non-profits that aim to modernize their operations while maintaining the integrity and mission of their work. Tithely has distinguished itself through its user-centric approach and robust technological infrastructure, which has helped thousands of organizations increase their giving efficiency. The company’s market position is bolstered by its commitment to security, compliance with financial regulations, and a focus on providing exceptional customer support. By combining innovative technology with a deep understanding of the needs of faith-based communities, Tithely has become a trusted partner for organizations looking to bridge the gap between tradition and digital transformation.
