Account Manager – Travel Vertical (SMB) at Treering

The Account Manager, Travel Vertical (SMB), manages a portfolio of small to mid-sized Travel customers, focusing on retention, growth, and customer satisfaction. This role plays a critical part in scaling Treering’s Travel Vertical by delivering consistent customer value across a higher-volume book of accounts. This role is ideal for a mid-level account manager who thrives in a fast-paced, high-ownership environment and enjoys building relationships at scale. Key Responsibilities • Manage and grow a book of SMB Travel accounts, serving as the primary customer contact • Drive renewals and expansion opportunities through proactive outreach and relationship management • Partner with Customer Success to support onboarding, adoption, and ongoing engagement • Identify customer needs, risks, and opportunities through regular check-ins • Ensure customers understand and realize the value of Treering’s solutions throughout the lifecycle • Maintain accurate CRM data, forecasts, and account documentation • Surface customer feedback and insights to Sales and Product teams to support continuous improvement Qualifications • 5+ years of experience in account management, customer success, or sales within a B2B SaaS environment • Bachelor's Degree in Business (or equivalent) preferred • Experience working with SMB or mid-market customers in a SaaS environment; Travel industry experience is a plus • Strong communication, organization, and time-management skills • Comfortable managing a higher-volume book of accounts • Ability to work independently while collaborating effectively across functions What Success Looks Like • Strong SMB retention and renewal performance across SMB Travel accounts • Efficient, proactive account coverage with high customer satisfaction • Consistent contribution to the overall Travel vertical growth At Treering, we’re building a scalable, customer-first Travel vertical, and this role plays an important part in that growth. If you enjoy owning your book of business, building meaningful customer relationships, and driving measurable impact in a fast-moving environment, we’d love to hear from you. Join us as we continue to expand our Travel vertical and deliver real value to customers at scale.