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Mid LevelFull-timeAWSTerraformGitGoAIML
Salary Range
$72,250 - $97,750 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
TTEC Digital is seeking a Pre-sales Solution Architect to join their SandcastleCX team. This is a 100% remote role focused on Amazon AWS Connect technologies.
Key Responsibilities
- →Customer requirements gathering, design, and documentation
- →Acquire technology stacks for SandcastleCX engagements
- →Plan and coordinate customer enablement sessions
- →Identify cross-sell and up-sell opportunities
- →Build and prove out critical use cases
- →Help resolve customer objections and de-risk cloud migration
- →Maintain expertise in CX technologies and TTEC Digital offerings
Requirements
- ✓10+ years in technical pre-sales, solutions engineering, or contact center consulting
- ✓Fluency in the English language is a MUST-HAVE
- ✓Bachelor's degree in CS, Engineering, or related field
- ✓5+ years of hands-on experience with Amazon Connect and AWS services
- ✓AWS professional certifications
- ✓Experience with Telco/contact center platforms
- ✓Experience with CRMs, including Salesforce, ServiceNow, and Dynamics
- ✓Network infrastructure experience
- ✓Preferred AWS AI/ML experience (Lex, Bedrock, Transcribe, Comprehend)
- ✓Familiarity with IaC (Terraform, CloudFormation, CDK)
- ✓Ability to build solutions in Amazon Connect
- ✓Experience presenting to executive stakeholders
- ✓Ability to create architecture diagrams and build enterprise demos
- ✓Strong communication skills and ability to map tech recommendations to business value
- ✓Ability to travel up to 30%
