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SeniorFull-timeRustAWSAI
Salary Range
$13,260 - $17,940 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Senior Technical Account Manager to join Udemy, an AI-powered skills acceleration platform. This role involves acting as the primary technical liaison between customers and internal teams, ensuring customers achieve maximum value from the Udemy platform.
Key Responsibilities
- →Serve as the trusted technical advisor for a portfolio of strategic or enterprise clients
- →Lead regular technical check-ins, health assessments, and strategic reviews with clients
- →Guide customers through onboarding, integration, and deployment processes
- →Act as the primary technical point of contact for escalations and ongoing technical needs
- →Educate customers on product capabilities, updates, and relevant integrations
Requirements
- ✓4-6 years of customer-facing technical experience in SaaS
- ✓Experience in developing and implementing strategic programs with cross-functional impact
- ✓Strong verbal, written, and presentation skills
- ✓Extensive experience working closely with Customer Success, Sales, Support, Product, and other cross-functional partners
- ✓Demonstrated ability to approach challenges with a solution-oriented mindset
Benefits
- ★Access to Udemy courses
- ★Monthly UDay for self-improvement
- ★Budget for professional development
- ★AI-focused learning opportunities
- ★Benefits vary by region
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