Customer Success Manager - DroneSense at Versaterm

Versaterm

U.S. (Remote)·1w ago

ManagerFull-timeRustAI

Salary Range

$81,600 - $110,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Customer Success Manager to join Versaterm, a global public safety solutions company. This role will serve as a trusted advisor and subject matter expert for public safety agencies, supporting the successful deployment, adoption, and expansion of DroneSense solutions.

Key Responsibilities

→Partner with regional Account Executives to support customer retention, renewals, and territory growth.
→Serve as a technical and operational subject matter expert for DroneSense customers, with emphasis on DFR and tactical drone operations.
→Deliver customized product demonstrations, FlyDays, and operational showcases for current and prospective public safety agencies.
→Conduct virtual and on-site customer onboarding, training, and account setup to ensure successful adoption.
→Strategically manage accounts approaching renewal to drive satisfaction, expansion, and long-term value.
→Represent DroneSense by Versaterm at conferences, FlyDays, trainings, and customer workshops.
→Act as the voice of the customer by gathering operational feedback and partnering with Engineering and Product teams to inform roadmap priorities.
→Stay current on FAA regulations including Part 107, Part 91 Public Aircraft Operations, COWs, COAs, and BVLOS frameworks.
→Support agencies in navigating regulatory pathways and advancing compliant, scalable drone programs

Requirements

✓3+ years of experience as a Customer Success Manager in a SaaS environment.
✓3+ years of experience supporting public safety or first responder organizations.
✓3+ years of experience in UAS operations, technical sales, or support engineering.
✓Strong working knowledge of DFR program design and FAA regulatory requirements for VLOS and BVLOS operations.
✓Ability to clearly communicate complex technical and regulatory concepts to diverse audiences.
✓Self-starter with the ability to operate independently and collaboratively.
✓Experience with CRM platforms such as Salesforce or HubSpot (preferred).
✓Willingness to travel to support customer and operational needs up to 40%