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ManagerFull-timeRustAWS
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking an experienced Customer Success Manager to join our India customer success team at Cloudflare. This role focuses on managing and growing our customer base in the region, acting as a trusted advisor to customers to ensure they fully leverage our platform and achieve their business objectives.
Key Responsibilities
- βServe as the primary point of contact for customers in the India region
- βBuild and maintain strong relationships with key customer stakeholders
- βFully manage the customer life cycle
- βServe as the voice of the customer within Cloudflare
- βMonitor customer usage and performance, identifying opportunities for adoption, retention and expansion
- βDevelop a deep understanding of customers' business objectives and challenges
- βWork with customers to develop and execute success plans
- βCollaborate with internal teams to resolve customer issues and ensure a seamless customer experience
- βAnalyze customer data and provide insights to leadership
Requirements
- β5+ years of experience in a customer-facing role, ideally as a CSM, in the technology industry
- βStrong understanding of cloud-based technologies and application security
- βProven track record of managing large, comp flex customer accounts
- βAbility to work independently and as part of a team in a fast-paced environment
- βExcellent communication and interpersonal skills
- βStrong problem-solving skills and strategic thinking
- βBachelor's degree in technology or equivalent experience
