Customer Success Manager, Automotive at Conversica

The Customer Success Manager, Automotive is a key member of our growing Auto vertical team. This role is responsible for onboarding, driving adoption, and ensuring long-term satisfaction and retention across a portfolio of mid-sized automotive customers. In this player-coach environment, you’ll operate with high autonomy and act as a trusted advisor to dealership stakeholders — from initial setup through renewal. You’ll also help build the operational playbook for how Conversica supports success in the auto market. Key Responsibilities • Build trusted relationships with mid-market automotive customers and dealership decision-makers. • Drive onboarding, training, and strategic check-ins with a focus on practical outcomes and ROI. • Support customers in leveraging AI-powered lead handling and marketing automation tools. • Act quickly and independently to resolve issues—bringing in internal resources as needed. • Monitor customer health and identify risks or upsell opportunities proactively. • Coordinate success planning, business reviews, and renewal processes for assigned accounts. • Contribute to the playbook for growing the Auto vertical, sharing trends and customer insights internally. Requirements • 4–6+ years in Customer Success, Account Management, or client-facing roles in automotive tech. • Direct dealership experience or strong familiarity with retail dealership operations (required). • Experience with SaaS tools, automotive CRMs, or digital marketing platforms. • Proven ability to manage accounts independently and proactively solve customer challenges. • Excellent verbal/written communication and relationship-building skills • Tech-savvy with comfort navigating multiple tools (Salesforce, Looker, Google Workspace); familiarity with automotive CRMs is a plus • Strong organizational skills in a fast-paced, constantly evolving environment • Bachelor’s degree or equivalent experience • Ability to travel periodically based on customer and business needs The base pay for this position ranges from $85,000 - $100,000 per year, plus 20% variable bonus for an expected On-Target Earnings (OTE) of $102,000 - $120,000 per year. Pay is based on a number of factors including market location and job-related knowledge, skills, and experience. Conversica offers comprehensive health, dental, and vision benefits, flex time PTO, 401k, and equity. Further details can be provided upon request.