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Mid LevelFull-time
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Korean-English Customer Service Specialist to join Coupang Taiwan and help lead business expansion. This is a unique opportunity to participate in Coupang's growth in Taiwan and create a world where customers ask how they would live without Coupang.
Key Responsibilities
- →Serve as a user contact window, assisting relevant departments in handling user issues
- →Arrange contact with users for problem cases
- →Optimize processes and systems by identifying areas for improvement
- →Assist first-line specialists in improving service quality
- →Provide feedback on errors to improve service quality
Requirements
- ✓Native-level Mandarin Chinese listening, speaking, reading, and writing skills
- ✓Korean proficiency (TOPIK 5 or above)
- ✓Basic English communication skills
- ✓Experience working in a fast-paced environment with quick adaptation
- ✓Meticulous and strong emergency response capabilities
- ✓Strong communication and interpersonal skills
Benefits
- ★Night shift allowance of 20% for night shifts (2200-0700)
- ★8 days off per month, with 2 days off per week (can be consecutive or split)
