Loading...
ManagerFull-timeRustGitAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our team at Encora. This role focuses on managing and growing customer relationships, ensuring successful onboarding, and driving product adoption.
Key Responsibilities
- βOwn the end-to-end customer onboarding process, ensuring new customers are successfully implemented and fully enabled within the first 60 days.
- βBuild and maintain strong, long-term relationships with SMB customers by understanding their business objectives and acting as a trusted advisor.
- βDrive product adoption, customer value, and expansion by monitoring usage, identifying growth opportunities, and promoting additional features and solutions.
- βManage ongoing customer engagement and retention by conducting business reviews, supporting renewals, and coordinating cross-functional efforts to ensure customer satisfaction.
Requirements
- βProven ability to manage and grow SMB customer portfolios by building strong relationships with management and executive stakeholders.
- βExperience leading customer onboarding and driving long-term product adoption through structured engagement models.
- βStrong consultative skills to understand customer objectives and translate them into measurable success outcomes.
- βAbility to analyze customer usage, adoption, and health metrics to drive retention, expansion, and customer lifetime value.
- βExperience partnering with Technical Support, Renewal Specialists, and Sales teams to deliver a cohesive customer experience.
- βDemonstrated ability to identify and execute upsell, cross-sell, and expansion opportunities aligned with customer needs.
- βProficiency in CRM tools such as Salesforce to manage accounts, track engagement, and maintain accurate data.
- βConfidence conducting business reviews and strategic conversations with senior stakeholders.
- βStrong organizational and time management skills to effectively manage multiple accounts and priorities.
- βAbility to work independently while meeting customer success targets, onboarding goals, and booking objectives.
