Senior Account Manager at GhobashGroup

About the Role

We are seeking an Account Manager to join our team in Abu Dhabi. This role involves strategic account management and business development to drive growth and maintain client relationships.

Key Responsibilities

• →Build and maintain long-term relationships with key clients across Abu Dhabi, acting as a trusted advisor and business partner.
• →Drive business growth by identifying and developing new accounts, nurturing existing relationships, and expanding CNS’s footprint across assigned sectors.
• →Develop and maintain a clear account plan for each major client, aligned with annual sales targets and CNS’s solution portfolio.
• →Create and manage a structured sales pipeline, ensuring accurate revenue forecasting and timely opportunity tracking.
• →Identify upcoming projects and budget cycles within key accounts to proactively position CNS solutions.
• →Monitor regional market dynamics and competitor activity to inform sales strategies and differentiate CNS offerings.
• →Propose tailored, value-driven technical and commercial solutions across CNS’s full portfolio of IT services and solutions.
• →Collaborate with pre-sales, principals, and solution architects to deliver compelling proposals, presentations, and demonstrations.
• →Lead contract negotiations to closure, ensuring profitability, compliance, and customer alignment.
• →Ensure high levels of customer satisfaction by maintaining frequent engagement, understanding evolving needs, and resolving issues proactively.
• →Serve as a key escalation point, collaborating with delivery, project management, and support teams to resolve client challenges.
• →Work closely with PMO, finance, collections, and contract teams to support smooth project execution and timely billing.
• →Maintain up-to-date client and opportunity data in CRM platforms (e.g., Salesforce, HubSpot).
• →Prepare regular status reports and pipeline updates for senior sales management.