Commercial Customer Success Manager, Grammarly for Education at Grammarly

Grammarly

Poland; Hybrid·1w ago

ManagerFull-timeRustGoAI

Salary Range

$40,460 - $54,740 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Commercial Customer Success Manager to join the Grammarly for Education team at Superhuman. This role will be pivotal in driving adoption and maximizing value for our education customers, working with commercial accounts to ensure long-term success.

Key Responsibilities

→Own the full post-sales customer lifecycle for assigned commercial accounts, ensuring seamless onboarding, activation, and long-term success.
→Lead renewal strategies end-to-end, including pricing proposals and contract negotiations, to drive retention and account growth.
→Partner cross-functionally with Sales and Key Accounts teams to identify and execute on expansion and cross-sell opportunities.
→Deliver high-impact enablement experiences by understanding customer goals and training users on Superhuman’s products.
→Conduct strategic account reviews, providing tailored insights and performance metrics.
→Leverage customer engagement data to identify risks and opportunities.
→Lead effective, executive-ready customer meetings.
→Contribute to continuous improvement initiatives across the customer lifecycle.

Requirements

✓3+ years of experience in Customer Success, Sales, or Account Management roles.
✓Fluent proficiency in English, both in writing and speaking.
✓Proven success managing accounts, owning renewals, and driving adoption.
✓Track record of exceeding quota targets and driving revenue growth.
✓Ability to build strong relationships and identify creative solutions.
✓Skill in synthesizing quantitative and qualitative data for decision-making.
✓Solid understanding of subscription models and CRM tools.
✓Experience with tools like Outreach and Salesforce is a plus.

Benefits

★Competitive pay with a benefits package including health care and defined time off.
★Support for home office setup, wellness, and pet care stipends.
★Learning and development opportunities.

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