Loading...
SeniorFull-timeRust
Salary Range
$93,925 - $127,075 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Senior Account Manager to join our team at Swoogo. This role focuses on managing customer relationships and driving business growth within the SaaS industry.
Key Responsibilities
- →Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of accounts.
- →Quickly ramp up on client accounts and industry verticals, bringing in senior-level expertise to drive immediate value.
- →Identify and successfully close renewals and expansion opportunities within your accounts.
- →Achieve or exceed monthly and quarterly targets.
- →Establish productive, professional relationships with key players in your assigned customer accounts.
- →Drive engagement, high participation, and increase feature adoption across accounts.
- →Leverage your knowledge of Swoogo to advise on best practices around product usage with end users.
- →Ensure swift resolution of account issues by leveraging resources from cross-functional teams, as needed, mainly Support and Product.
- →Be responsible for having a deep understanding of clients needs, their overall goals, and how Swoogo can be part of their solutions.
- →Act as an influencer, connector, and coordinator to make sure that we are pulling together the right team, at the right time, and delivering services in such a way that our customers come to trust and rely on Swoogo even more.
- →Represent the voice of the customer to provide actionable customer feedback to our product team.
- →Proactively assess, clarify, and validate customer needs on an ongoing basis.
Requirements
- ✓Minimum of 3-5+ years of Account Management and/or Customer Success Management experience working in SaaS directly with customers.
- ✓Proven ability to oversee complex customer relationships, resolve escalations efficiently, and maintain high levels of engagement.
- ✓A successful history of owning and growing accounts/book of business.
- ✓Ability to help contribute to Swoogo’s Retention and Expansion strategy.
- ✓Proven success as a quota-carrying rep, consistently meeting and surpassing quota goals.
- ✓Proven ability to develop and manage pipeline and forecasting.
- ✓Skilled at negotiating business terms and contracts with large accounts.
- ✓A team player with world-class problem-solving, critical thinking, communication, and relationship-building skills.
- ✓Ability to develop trusted relationships with customers and internal teams.
- ✓Ability to independently organize, prioritize, and take action.
- ✓Experience with CRMs, preferably Salesforce and other tools.
- ✓Experience with a Customer Health Tool, preferably Gainsight.
