Loading...
LeadContractGitAI
Salary Range
$76,500 - $103,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Learn.ink is seeking a highly motivated individual to join their team as a Customer Success Lead. This unique, hybrid role involves managing a portfolio of mid-tier/enterprise customers in East Africa and overseeing strategic customer pilots for newly developed AI features on the Learn.ink platform.
Key Responsibilities
- →Own the success and health of a dedicated portfolio of mid-tier/enterprise customers
- →Conduct regular customer check-ins to review progress and gather feedback
- →Monitor customer health, usage, and engagement metrics to ensure consistent value delivery
- →Learn, apply, and refine existing onboarding and success playbooks to drive product adoption
- →Collaborate closely with the Support and Product teams to efficiently resolve customer issues
- →Identify opportunities for value expansion through new upsell initiatives
- →Act as the primary project manager and day-to-day owner for a key strategic initiative
- →Coordinate effectively across internal teams, partner organizations, and external stakeholders
- →Manage project timelines, track milestones, and ensure all deliverables are met on schedule
- →Conduct hands-on workshops and field research with partners as part of project delivery
Requirements
- ✓5+ years of experience in a role focused on problem-solving, customer success, and/or project management
- ✓High autonomy and outcome-driven: someone able to take ownership and responsibility for driving outcomes with mid-tier/enterprise customer stakeholders
- ✓Analytical problem solving: looks at problems with an analytical and iterative mindset
- ✓Strong project management skills with the ability to manage multiple workstreams and stakeholders
- ✓Strong technical skills, including data analysis and ease with learning new tech platforms
- ✓Strong communication skills: skilled in speaking, writing, presenting, and negotiating across multiple stakeholders
- ✓Enthusiasm for fast-paced environments that may lack a pre-defined playbook for success
- ✓Comfortable with ambiguity and building systems from scratch
- ✓Desire to work in a small, high-performing, remote-first team
Benefits
- ★Work closely with the co-founders and a highly product-focused SaaS team
- ★Support an award-winning digital training platform that is responsible for delivering millions of training completions annually across the African continent
- ★Collaborate with leading enterprises across African markets and sectors
- ★Take on a role with significant ownership and visible impact on the company's mission
- ★Directly contribute to delivering high-quality, impactful training to early-stage smartphone and lower-income users across Africa to support livelihoods
Free to sign up. Takes 30 seconds.
