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SeniorFull-timeRustAI
Salary Range
$93,925 - $127,075 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join Twilio's team. This role focuses on driving customer satisfaction by developing tailored strategies that align with both customer goals and company objectives.
Key Responsibilities
- →Ensure customer success by driving full value realization of the Segment platform
- →Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy
- →Manage the customer relationship, acting as a trusted advisor to executive and senior leadership
- →Cultivate strong relationships with technical and business teams to drive engagement
- →Identify and expand opportunities to deepen customer engagement and account growth
- →Collaborate with internal teams to optimize implementations and resolve complex technical challenges
- →Build and nurture new stakeholder relationships to unlock expansion opportunities
- →Partner with Sales on account renewals and expansion strategies
- →Analyze your portfolio to prioritize high-impact risks and opportunities
- →Proactively identify risks, prioritize opportunities, and develop mitigation plans for high-impact accounts
- →Become a Segment platform expert while staying current with industry trends in data and analytics
- →Ensure execution of customer maturity and technical discussions via coordinating solutions internally
Requirements
- ✓5+ years managing enterprise level customers
- ✓7+ years in customer-facing roles (CSM, account management, or consulting)
- ✓Proven experience working within or supporting Fortune 500 companies
- ✓Expert in strategic planning, bringing data-driven insights and best practices
- ✓Proven ability to build and sustain relationships with executive-level stakeholders
- ✓Intellectually curious; asks critical questions, and challenges ideas for better solutions
- ✓Develops and implements strategies to maximize revenue growth, retention and product adoption
- ✓Excellent communication skills and presentation skills
- ✓Ability to distill technical concepts into easily understood insights
- ✓Strong collaboration and influence skills to align internal teams and external stakeholders
- ✓Thrives in dynamic environments, adept at creating structure and processes for high-impact customers
- ✓Focus on customer satisfaction and retention, with a track record of anticipating needs
- ✓Passionate about leveraging data and technology to drive business outcomes
- ✓Bonus: experience working in the realm of CDPs, ETL, ad- or martech
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