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SeniorFull-timeRustAWS
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our team at Veza, an identity security company. This leadership role is responsible for the end-to-end success of a defined portfolio of enterprise customers, carrying direct accountability for customer outcomes including executive alignment, realized business value, platform adoption, renewal readiness, and expansion identification.
Key Responsibilities
- →Own a portfolio of approximately 8–10 strategic enterprise customers
- →Operate within a high-touch engagement model prioritizing partnership depth
- →Engage regularly with CIO, CISO, and senior technology leadership
- →Directly influence renewal outcomes, expansion opportunities, and executive satisfaction
- →Support customers operating in complex, highly integrated environments
- →Identify material risk multiple quarters ahead of renewal cycles and drive coordinated mitigation
Requirements
- ✓8-12+ years managing complex enterprise customers within SaaS or platform organizations
- ✓Demonstrated ownership of large, multi-threaded accounts with executive visibility
- ✓Proven experience driving renewals, expansion, and long-term customer value
- ✓Strong business and financial acumen with the ability to connect adoption to ROI
- ✓Executive-level communication skills and presence
- ✓Comfortable operating in ambiguous, high-stakes environments
- ✓Track record of proactively identifying risk and driving resolution
- ✓What Success Looks Like in the First 12 Months
- ✓Establish executive relationships across the assigned portfolio within the first two quarters
- ✓Implement structured Success Plans for every strategic account
- ✓Deliver Executive Business Reviews tied directly to customer business outcomes
- ✓Maintain predictable renewal posture with clear risk visibility
- ✓Identify expansion opportunities through demonstrated value
- ✓Develop referenceable customer advocates
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