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ManagerFull-timeRustAWSGoAPI
Salary Range
$115,600 - $156,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join Wasabi Technologies, a fast-growing company in the Cloud Storage industry. This role will serve as a trusted advisor for a portfolio of 50-100 accounts, focusing on strategic and high-value customers and partners.
Key Responsibilities
- →Drive usage and storage consumption growth across assigned customer accounts
- →Own the post-sale lifecycle for a portfolio of 50-100 large-segment accounts, ensuring successful onboarding, adoption, and measurable value realization
- →Achieve Time-to-First-Terabyte (T1TB) within 5 days of customer go-live
- →Lead 1-2 Executive Business Reviews (EBRs) per account annually
- →Develop and maintain Success Plans and account health scores
- →Build and manage executive stakeholder relationships
- →Identify expansion opportunities in partnership with Sales and Channel teams
- →Proactively detect and mitigate risk or underutilization
- →Collaborate with Marketing to amplify customer advocacy
- →Serve as the voice of the customer within Wasabi
- →Participate in regional POD syncs to align on customer strategy
Requirements
- ✓Bachelor’s degree
- ✓5+ years of experience in Customer Success and/or Account Management in a SaaS or cloud technology environment
- ✓Proven track record managing large enterprise accounts
- ✓Strong communication skills
- ✓Data-driven mindset
- ✓Excellent organizational skills
- ✓Collaborative mindset
- ✓Proficiency in CRM tools
- ✓Self-motivated and comfortable navigating ambiguity
- ✓Travel up to 30% may be required.
