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ManagerFull-timeRustGo
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our Bangalore office and support a portfolio of enterprise customers. This high-ownership role focuses on driving product adoption, solving problems proactively, and maximizing customer outcomes.
Key Responsibilities
- βManage the post-sales relationship for a portfolio of customers across India.
- βLead onboarding, training, and enablement sessions to set customers up for long-term success.
- βConduct regular check-ins, usage reviews, and strategic syncs to ensure engagement and satisfaction.
- βRun Executive Business Reviews (EBRs) with key stakeholders to showcase impact and align on goals.
- βAnalyze customer data to surface insights, troubleshoot challenges, and recommend optimizations.
- βCapture feedback and work closely with Product, R&D, and Support teams to drive improvements.
- βActively support renewal conversations and identify opportunities for feature adoption or account expansion.
- βCollaborate with internal teams, including Sales and Support, to drive results.
Requirements
- β3+ years of experience in Customer Success, Account Management, or a client-facing SaaS role.
- βStrong relationship-building skills with experience handling multiple accounts.
- βClear and confident communicator across both technical and business audiences.
- βAnalytical thinker, comfortable working with data and turning insights into action.
- βProactive and solutions-driven with high personal ownership.
- βComfortable working in a fast-paced, multicultural, and evolving environment.
- βProfessional fluency in English.
